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In a mall recently I passed by someone wearing a T-shirt, the words "play well with others" in three-inch block letters across the front. I thought it was funny. But if you have an employee who seems to have those words tattooed on his forehead, is no joking matter.

Lee Iacocca said: "The statement" He is good, but has problems with other people, "the death knell for the management potential. The main reasoncapable people, not to advance is that they do not cooperate well with their colleagues and clients. "

This is really up to have a love for the people and the ability to teach others who show for their welfare. This means that we, together with staff and your customers. Why? Since employees are your customers.

Say what?

That's right. Even if your colleagues probably buy anything from you, they are still your customers, what theBooks Business name and internal customers. Because every individual has the ability of a society to participate or to remove the company's success is important for the success that everyone has an excellent job of customer service. Employees are in fact an indirect connection between you and external clients. Therefore it is important that employees are working in the same way to deal with, they treat customers.

I know what you're thinking: "Yes, but you I do not understand. You do not know the people I work with. It's my fault if my colleague is an idiot?

No, not your fault if your employee is a jerk, but there is always something you can do to influence the performance of others. Understanding Intercon reflect the connection between you and any other employees of your company. How good are you with difficult employees, how good you are with difficult customers. And 'the overall performance of> Companies that determines success. Therefore, fellow employees may influence survival.

"Employee satisfaction equal to UPS," said Kent Nelson, former CEO of UPS. Smart companies know that customer-focused company. These companies have discovered that keeping employees happy is key to satisfying customers.

TURNAROUND TIP: Most bosses have too much to do with the old way of thinking, "My people, if I say nothingcriticizes their performance, then you're doing a good job. If I have a staff compliment all the time, it would only give him a big head. "If you have a boss like that then you know that the promotion of your employees have received only by you or others, as you came.

1. , Confirm that employees are treated in the same manner used for customers with courtesy, concern and compassion.

2.Catch someone to do something right. Re-search, saysNothing motivates employees more than peer recognition. If you are an employee goes out of his way to a customer who wants to offer enthusiastic encouragement.

3.Exceed the expectations of your employees. If your boss needs a report on Tuesday, the damage yesterday afternoon. (Yes, your boss is an internal customer, too). When the credit department has some information that you have access to, rather than to them about their responsibility is to provide informationthem.

If you make a commitment to support your employees and colleagues, is also happy to help if you need their help. Who can help you do your work contributes to your success.

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